Terms of service

1. Identification

The NortePool online shop, available at www.nortepool.pt, is operated by Gotinhas Adoradas, Lda., NIF/NIPC 519029003, with its registered office at Rua Família Colares Pinto, n.º 2149, 3880-163 Ovar, Portugal.

The physical shop and return address are located at Avenida da Praia, n.º 1325, Lojas A e B, 3885-405 Esmoriz, Portugal.

Contact: nortepoolloja@gmail.com · +351 910 047 430 (call to the national mobile network).

2. Products and orders

Before completing your order, check the model, dimensions, technical specifications, quantity and compatibility of the equipment with your installation. Our team can help answer your questions.

When completing your purchase, confirm the contact, delivery and billing details and the total amount payable. The available payment methods are those shown at checkout.

3. Prices and shipping costs

Shop prices are shown in euros. The total amount payable, including applicable taxes and shipping costs, is shown before you complete your order. Subsequent price changes do not change the price of an order that has already been completed.

For orders to Portugal and Spain, shipping is free from 499 €. Below that amount, shipping costs are 5,99 € to Portugal and 16,00 € to Spain. Please consult the shipping policy and confirm the total at checkout.

4. Availability and delivery

NortePool works with its own stock and direct shipping from its suppliers. Availability also depends on the supplier’s actual stock. NortePool remains responsible for following up on the purchase and providing customer support.

The maximum delivery time in Portugal and Spain is 15 working days after payment confirmation, allowing up to 10 working days for preparation and up to 5 for transport. The periods run from Monday to Friday, excluding public holidays, with a cut-off time of 14h in Lisbon. For payments confirmed after that time, the period starts on the next working day.

In the event of unavailability or a delay, we will contact the customer to explain the situation and the applicable options. Statutory rights relating to delivery, cancellation and refunds remain in force. For bulky equipment, clarify the access and unloading conditions with our team in advance.

5. Returns and refunds

For online purchases made by consumers, the decision to withdraw may be notified within 14 calendar days after receipt, without having to give a reason. Please consult the procedure, address, costs and refund periods in the returns and refunds policy, which includes an optional notification template.

6. Statutory guarantee

New movable goods sold to consumers benefit from a statutory guarantee of conformity of three years, under the applicable legislation. In the event of a defect or lack of conformity, contact NortePool. The rights to repair, replacement, a price reduction or termination of the contract are exercised under the conditions provided by law, without prejudice to any additional commercial guarantees that may apply.

The 14-day withdrawal period does not limit rights arising from a defective or non-conforming product.

7. Personal data

Please consult the privacy policy to learn about the processing of personal data relating to the shop and orders.

8. Complaints and dispute resolution

To make a complaint or seek a solution, contact NortePool using the contact methods above.

The consumer may refer a matter to CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, within the scope of its competence: www.cniacc.pt, email geral@cniacc.pt, Rua D. Afonso Henriques, n.º 1, 4700-030 Braga. Further information on alternative dispute resolution bodies is available at www.consumidor.gov.pt. This information does not constitute a declaration of the company’s voluntary membership of a centre.

9. Applicable law

Portuguese legislation and the applicable mandatory consumer protection rules apply. These conditions do not exclude the rights guaranteed to consumers by law, including those arising from the rules applicable to cross-border purchases.